Our Essentials
Frequently asked questions
How long does shipping take?
Orders are processed within 1-3 days. Delivery takes 5-12 days, so most orders arrive within 6-15 days of purchase. Delivery times are estimates and can be affected by public holidays and sale periods.
How do I track my order?
You’ll receive a tracking number by email once your order ships. Tracking may take a few days to update after dispatch. You can follow your parcel any time on our Track Your Order page.
What is your returns policy?
We offer 30-day returns. If you’re not happy with your order, contact us within 30 days of delivery and we’ll help you return it. Items must be unused, in their original packaging and in resalable condition. Once we receive and inspect your return, we’ll refund your original payment method within 7 business days. Return shipping is paid by the customer. For full details, see our Returns & Refunds page.
What if my item arrives damaged or incorrect?
If your item arrives damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout, and we never see or store your card details.
How do I contact you, and how quickly do you reply?
You can reach us through our Contact Us page or by email at freedomscalp1@gmail.com. We reply within 1-2 business days, Monday to Friday. Please include your order number so we can help you faster.
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