Shipping policy

Last updated: October 10, 2026

At FreedomScalp, we aim to make shipping simple and transparent. Please review the information below before placing your order.

Shipping Cost

FreedomScalp offers free standard shipping to all destinations we currently serve.

There is no minimum order value required to qualify for free standard shipping unless otherwise stated at checkout.

Where We Ship

FreedomScalp currently ships to selected countries and regions.

Our currently supported destinations include:

Australia, Austria, Belgium, Canada, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Thailand, the United Kingdom, and the United States.

If your country is not available at checkout, unfortunately we are unable to ship to your location at this time.

We are working to expand our shipping availability in the future.

Processing Times

Orders are processed within [X-Y] business days of being placed. Processing times may be longer during busy periods, weekends, and holidays.

Once your order has been shipped, you will receive tracking information where available.

Please note that processing time is separate from delivery time.

Estimated Delivery Times

After dispatch, delivery typically takes [X-Y] business days, depending on your destination.

These are estimates rather than guaranteed delivery dates. Unless we have told you otherwise, we aim to deliver your order within 30 days of your order date.

International shipments may occasionally experience delays caused by customs processing, carrier disruptions, holidays, severe weather, or other circumstances outside our reasonable control.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your tracking number, as carriers may take time to scan and update newly shipped packages.

If your tracking information has not updated for an extended period or you believe there may be an issue with your delivery, please contact us at freedomscalp1@gmail.com with your order number.

Incorrect Shipping Information

Please make sure your shipping address and contact information are complete and accurate before submitting your order.

If you notice an error after placing your order, contact us at freedomscalp1@gmail.com as soon as possible.

We will try to update your information where possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

FreedomScalp may not be able to provide a free replacement or refund where an order cannot be delivered due to incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you are concerned about your order, contact us at freedomscalp1@gmail.com with your order number and we will investigate the shipment.

If tracking shows that an order has been delivered but you cannot locate it, please check with household members, neighbours, your local carrier, or your local post office where appropriate. We may request additional information to help investigate.

If we confirm that your order has been lost or damaged in transit, we will send a replacement or issue a refund, at your choice where the law requires it.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Where these charges are not included at checkout, they may be the responsibility of the recipient, subject to applicable law.

Customs procedures may also result in additional delivery time.

Nothing in this section limits any rights or obligations that apply under applicable law.

Multiple Packages

In some circumstances, products from the same order may be shipped separately.

If this occurs, packages may arrive at different times and may have separate tracking information.

You will not be charged additional standard shipping fees solely because we dispatch an order in multiple packages.

Returns & Refunds

Shipping-related refund, replacement, cancellation, and return requests are handled in accordance with our Returns & Refunds policy.

Please contact us before attempting to return any product.

Contact Us

If you have any questions about shipping or your order, please contact:

Email: freedomscalp1@gmail.com
Business name: FreedomScalp
Address: 38 Yeomans Rd, Armidale, NSW 2350, Australia

We aim to reply within 24 hours.