Terms of service
Last updated: October 10, 2026
Welcome to FreedomScalp. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before using our store.
1. About Our Store
FreedomScalp operates this online store and sells products through our website. Throughout these terms, the words "we", "us", and "our" refer to FreedomScalp, 38 Yeomans Rd, Armidale, NSW 2350, Australia.
By using our website or purchasing a product from us, you agree to be bound by these Terms of Service.
2. Eligibility
You must provide accurate and complete information when placing an order.
If you are under the age required to enter into a legally binding contract in your location, you should only use our website with the involvement and permission of a parent or legal guardian.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on our website are accurate.
However, colours, appearances, packaging, and other details may vary slightly from images displayed on your device.
We reserve the right to correct errors, update product information, or change product availability at any time.
4. Pricing and Payments
All prices are displayed in the currency shown at checkout unless otherwise stated.
Prices and availability may change without notice.
By placing an order, you agree to provide accurate billing and payment information. We reserve the right to refuse or cancel an order where necessary, including where there is an apparent pricing error, suspected fraudulent activity, or an issue with product availability. If we cancel an order after payment, we will refund you in full.
5. Orders and Cancellations
After placing an order, you should receive an order confirmation.
An order confirmation does not necessarily mean that your order has been accepted if we later discover an issue with the order.
If we need to cancel or modify an order, we will make reasonable efforts to contact you using the information provided at checkout.
If you want to cancel or change an order, please see the "Order Cancellations" section of our Returns & Refunds policy. Customers in the European Union have additional cancellation rights, which are set out in that policy.
6. Shipping and Delivery
We offer international shipping where available.
Delivery times are estimates and may vary depending on the destination, shipping method, customs processing, carrier delays, weather, or other circumstances outside our control.
Customers are responsible for providing accurate shipping information.
Any customs duties, taxes, or import fees charged by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
For more information, please see our Shipping & Delivery policy.
7. Returns and Refunds
Our returns and refunds are handled according to our Returns & Refunds policy.
Nothing in our returns policy limits any consumer rights that cannot legally be excluded or restricted.
8. Privacy
How we collect, use, and protect your personal information is explained in our Privacy Policy. By using our website, you acknowledge that you have read it.
9. Prohibited Uses
You agree not to use our website for unlawful purposes or in a way that could damage, disrupt, or interfere with our website or services.
You must not attempt to gain unauthorised access to our website, accounts, systems, or data.
10. Intellectual Property
All content on the FreedomScalp website, including logos, branding, text, graphics, images, and other materials, belongs to FreedomScalp or its respective licensors unless otherwise stated.
You may not reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.
11. Third-Party Services and Links
Our store may contain links to third-party websites or services.
We are not responsible for the content, availability, policies, or practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
12. Disclaimer
We make reasonable efforts to keep our website and information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely accurate.
Our products are everyday hair and scalp care tools. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Results and experiences vary from person to person. If you have a scalp condition, skin sensitivity, or allergy, or you are unsure whether a product is suitable for you, please speak to a qualified health professional before use.
Product information should not be considered professional medical, financial, or other specialist advice where applicable.
13. Limitation of Liability
To the maximum extent permitted by applicable law, FreedomScalp will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and other applicable consumer protection laws. Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
14. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.
15. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protection laws that apply to you in your country of residence.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: freedomscalp1@gmail.com
Business name: FreedomScalp
Address: 38 Yeomans Rd, Armidale, NSW 2350, Australia
We aim to reply within 24 hours.